IDEX Applications Engineer in Cedar Falls, Iowa
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
Provide technical application assistance within the company and externally to end users and distributors as well as review application details on orders and inquiries.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide pump application, selection and troubleshooting assistance to distributors, end users, internal sales, and external sales personnel where a high degree of expertise is required.
Reviews all orders from a specified geographical area when pump application details are given or when there may be some question to the proper application of pumps in question.
Prepares certified pump performance test requests when specified on the order. Works with customer contact and lab to review test results.
Assist with purchased product selection, application, and other information as required to process customer contracts and provide information to the customers.
Serve as the technical liaison within Viking Pump.
Prepare material and take a lead role in technical training programs. (May be the sole presenter in offsite training programs). This would include basic seminars, new product training, end user training, and new employee training.
Assist in preparation of published technical documents such as Technical Service Manuals and white papers covering product and process descriptions.
Assist in development and maintenance of a technical knowledge database that would include liquid experience database, mechanical seal database and technical information as determined by customer needs.
Participate in direct sales and troubleshooting calls as required by field sales.
Participate in new product projects as required with regards to application review process and technical service concerns.
Determine technical scope of highly specified projects, identify compatible Viking Pump product, create subsequent quote package, BOM’s, part numbers, and required project documentation.
Identify and track leads for development to external sales.
Other tasks as assigned by the Engineering Supervisor or Manager.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Business Unit: Viking Pump
Job Segment: FMT Fluid & Metering Technologies