IDEX Engineering & Technical Jobs

Job Information

IDEX Service Account Manager in Erlangen, Germany

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

Service Account Manager

Overall purpose of role :

The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes.

This role will be based in either Belgium or Northern Germany.

Key Responsibilities:

  • Provide technical support for client issues (breakdown, performance concerns, etc.)

  • Offer flexibility to support customers through remote and on-site fault finding

  • Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed

  • Provide group level presentations at both operator and management level

  • Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.

  • Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction

  • Proactively seek and progress opportunities.

  • Understand market pricing and manage price

  • Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.

  • Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.

  • Manage service contract management to aid revenue generation and renewal

  • Convert leads into sales

  • Track orders region by region

  • Introduce new service agreements

This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.

Skills & Abilities:

  • Ability to live and work in the Belgium/Northern Germany

  • Organised

  • Independent and self-motivated

  • Sociable

  • Assertive and persuasive

  • Driven, positive, confident and enthusiastic

  • Customer centric approach

  • Flexible team player willingness to understand the department and support where necessary

  • Willingness to travel throughout EMEA

  • Clean driving licence

  • Enjoys new challenges

Knowledge & Qualifications :

  • Formal engineering qualification (Mech and/or Elec – HNC as minimum, Degree beneficial)

  • Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied

  • Language – English (required), German, French, Italian and Spanish (an advantage)

  • Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems

  • High level of industry knowledge

Relevant training:

  • Internal technical training on Matcon equipment provided

Location and any travel requirements :

Matcon Belgium/Northern Germany.

Travel required visiting customers, with overnight stays across Europe, of around a week a month.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Job Family: Engineering

Business Unit: Matcon