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Summary This role requires software development life cycle expertise, a demonstrated passion/discipline for developing and sustaining software quality, and an ability to inspire and build the team. This manager leads a team of quality engineers assigned to Toptech’s deployed solutions product. The leader ensures software releases are on time and of highest standards, achieving the highest level of customer satisfaction. This requires expert organizational and communication skills. The ideal candidate is a technical expert as well as an outstanding leader of smart people who enjoys the challenge of developing & bringing out the best performance in others.

Environment

Toptech is a highly fluid and fast paced work environment, people are expected to be flexible and have a willingness to adapt to changing priorities. The position allows the individual to work in a comfortable causal team environment. People will have to think outside the box to come up with solutions to meet requirements our customers have of their terminal automation systems.

Essential Duties and Responsibilities: (other duties may be assigned)

• Work with Director of Operations to design and implement a release schedule that is sustainable, and of high quality, balanced with project deliveries.

• Assess, prioritize, and schedule tasks for the QA Team through sprint planning

• Lead the daily management of the QA Team (daily scrums, retrospectives, and reprioritizations)

• Construct and conduct regression test plans for major/minor releases

• Manage the hiring process for the QA Team

• Manage the performance of the QA Team through yearly reviews, goals, and career pathing

• Manage the vacation and sick leave for QA Team

• Provide technical leadership to assigned resources

• Perform 5Y root cause analysis & develop counter measures as required

• Ensure delivery commitments are being addressed according to the approved plans

• Maintain an interactive working relationship with all technical members of the Operations Team to promote mutually beneficial communication during the testing process

• Ensure team has been properly trained to perform their duties along with supporting records

• Maintain formalized procedures for duties, and QA processes

• Monitor metrics to ensure assigned resources are performing at the best performance levels

• Identify ways to improve existing processes where appropriate

• Ensure team adheres to approved software release program & development guidelines

Key Characteristics and Competencies: Individual should demonstrate the following personal competencies:

• Organizing Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

• Developing Self & Others: Provides challenging tasks & assignments. Holds frequent development discussions. Provides balanced & effective feedback. Is aware of direct reports’ career goals. Encourages continuous learning culture. Develops succession plans for team members.

• Problem Solving Skills: Synthesizes complex or diverse information; Collects & researches data; Uses intuition & experience to complement data; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail; Identifies & resolves problems in a timely way.

• Directing Others Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator

Education and/or Experience: BS (or equivalent) in technology field, 10 years technology experience; including application analysis, design & project management. Track record leading cross-functional team of software development resources through the entire Software Development Life Cycle.

Toptech Systems Inc. / IDEX is and equal opportunity employer Minorities/Females/Protected Veterans/Disabled

The above statements reflect the general details necessary to describe the principal functions of the job, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Job Family: Engineering

Business Unit: Toptech