IDEX Systems Engineer I (Bilingual Spanish/English) in Longwood, Florida
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
This bilingual Systems Engineer (SE) supports oil and gas businesses moving millions of gallons of petroleum each year by providing application and technical support to the users. The Systems Engineer is to drive user satisfaction and grow Toptech’s business by providing advanced troubleshooting and resolution to more difficult questions or problem. In addition, they are responsible for onsite and remote implementations of highly customized solutions for customers, and systems troubleshooting alongside the customer. They educate customers on products, various functionality available, and customizable features which may be designed in collaboration with Toptech’s commercial and solutions design team. The primary goals of the SE is to:
1. Be a trusted advisor to our customers, educating them on best practices which lead to improved operational efficiency
2. Minimize operations down time due to implementations and errors
3. Create raving fans with each interaction which leads to future sales of Toptech products
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Primary responsibility is creation of a positive environment for our customers and the users of our software by providing assistance with questions, technical issues, requests and ensuring that product releases and patches meet our standard of excellence.
Performance of non-manual work directly related to the business operations of our terminal management customers, assisting them with operational efficiencies and minimizing downtime due to systems problems.
Provides specialized technical assistance on Toptech’s highly customized software products by responding to inquiries from internal and external customers regarding errors, problems, or questions about software via email, phone or pager as required.
Consults with clients to gather information about customer’s operations and specific needs, objectives, functions, features, and input and output requirements at their terminal operations facility.
Advises customer regarding best practices and how operational efficiencies and product flow through may be improved to drive customer revenue through use of Toptech Systems products and practices.
Advises client how to best configure system architecture and software to meet client’s needs and ensures the client’s business operations are kept running with minimal financial impact and downtime.
Utilizes discretion and independent judgment to ensure customer’s operations are efficient and ensure minimal operational and financial impact due to customer’s operations down time due to customized configurations or product deployments at their operational facilities. Trains end users.
Assures that adequate documentation is included in the knowledge-base on basic practices and specific user information.
Identifies software defects and teams with development to create test plans, execute release testing and verifies resolution.
Deploys defect fixes to production environments, ensuring resolution of the customer’s issue.
Customer Service advocacy and responsiveness
Attention to detail, demonstrates accuracy and thoroughness in their work
Resourceful, ability to adapt to changing priorities and flexible when necessary to reach goals and to exceed user expectations
Oral and written communication skills
Proficient with Linux, MySQL, MariaDB, Networking Topology, and Troubleshooting complex technical issues
Minimum of 5 years’ experience in Systems Engineer or Technical Support Role
Bilingual in Spanish required
Education and/or Experience
Bachelor's degree in MIS, IT, Computer Science, or Engineering with a minimum GPA of 3.0. Prior technical or software development internships preferred. Red Hat Certification and database knowledge a plus. This role may require significant travel and advise customers at their locations both nationally and internationally while observing company’s policy with regards to travel expenditure and a valid driver’s license
Toptech Systems Inc. / IDEX is and equal opportunity employer Minorities/Females/Protected Veterans/Disabled
The above statements reflect the general details necessary to describe the principal functions of the job, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at firstname.lastname@example.org for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Engineering
Business Unit: Toptech