IDEX Engineering & Technical Jobs

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IDEX Applications Engineer in Mansfield, Ohio

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Summary: Responsible for providing technical assistance to domestic and international customers.

Major Tasks and Responsibilities:

  • Handles incoming calls and electronic mail concerning the following in a timely and professional manner: application and installation inquiries, troubleshooting and any technical issues which may arise

  • Continuously listen to customers and build relationships; provide solutions that are personal and tailored to the individual needs of each customer with the goal of enhancing their overall experience with Warren Rupp

  • Review pump specifications and project inquiries

  • Review content ofECN's and communicate information as applicable

  • Processes special and custom construction product requests

  • Assists with direct, in-house, and field service seminars

  • Supports outside Sales staff and Customer Service Representatives as needed

  • Works with other Technical Service Representatives to maintain departmental technical information

  • Recommend new product concepts based on direct market feedback

  • Assists with reports and projects as they arise

  • Maintains departmental logs and reports

Other Responsibilities:

  • Participates in Value Add / Value Engineer (VAVE) activities

  • Collects data for predetermined metrics

  • Participates in cross training

  • All other duties as assigned

  • Travel - up to 10%

Process Metrics:

  • Resolution time to customer

  • Customer Contacts

  • Special quotes

  • Custom products

Competencies:

  • Customer Focus

  • Decision Making

  • Quality

  • Functional/Technical Skills

  • Peer Relationships

  • Interpersonal Skills

  • Priority Setting

  • Timely Decision Making

  • Time Management

  • Technical Learning

Education:

  • Bachelor's degree in engineering or a related field plus a minimum of 3-years of experience in a technical field, or equivalent combination of education and experience

Specific skills, knowledge, and/or licenses:

  • Strong technical aptitude

  • Strong problem-solving skills

  • Excellent verbal and written communication skills

  • Knowledge of Microsoft Office applications including Word, Excel, PowerPoint, and Access required

  • Pump experience a plus

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: Warren Rupp

Job Segment: FMT Fluid & Metering Technologies

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